FAQs

Please read the FAQ before sending us a message.

What payment methods are available in the shop?

You can pay from your PayPal account or with the credit cards supported by PayPal, which you can see in the footer. You don’t need to have a Paypal account, they process the payment from their secure server.

How long do orders take to arrive?

When you order a product, you are shown an approximate delivery time, which is usually longer than the real delivery time. For example, for Spain the T-shirts are taking 3 days.

What security of purchase is there in the shop?

As you can see we have SSL security certificate (look at the padlock to the left of https) so your personal data travels through Secure Server to the PayPal payment gateway (which also has Secure Server), so the customer will enjoy at all times with the protection of these channels.

Is there tracking (order tracking)?

You will receive several emails indicating the status of your order. This includes the tracking number. We offer you the guarantee of working with transport companies of recognized prestige (USPS, FedEx, DPD, Correos and DHL).

Can a product be returned?

We offer 30-day returns free of charge.

Beware of customised orders! Before processing you will see the result. Be careful not to miswrite the texts you want to appear and/or the images you upload that are well placed and of good quality. However, before we put them into production, we check the personalisation for any obvious error, and we will get back to you. But if, for example, your name is Eric, we can’t know if “Erik” is incorrectly spelled.

Can I exchange a product for a different size or colour?

We offer 30-day returns free of charge. If you’re not sure which size will fit you best, check our size guides in the product descriptions.

It is not a common case, but it can happen that there is a mistake in the labelling of a product. If this is the case, please contact us at info@urbanhooligans.com within one week of delivery. Please include your order number and photos of the item in question and we will help you as soon as possible.

If the change is due to personal reasons of the customer, the customer shall pay the shipping costs for the change. To make the exchange the customer must send the product to the address indicated on the delivery note that you receive inside the bag, where it says RETURN ADDRESS. Upon receipt of the package, the good condition of the product will be confirmed and the new product will be shipped:

The parcels sent come from the nearest warehouse. Warehouses are located all over the world.

When a product is missing in a warehouse, it will be shipped from another warehouse.

If the return is due to an error on our part, we will pay the return shipping costs.

Send us an email

If you would like to ask us about any questions you may have, please write to us by filling in the fields below:

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